Lessons and Worksheets
Teach and learn basic customer service and related business principles.
Here students learn an introduction to customer service and the various related terminology and vocabulary. Learn about its importance to business, customer loyalty, and how to deal with customers.
In addition, we also have included informative customer service related articles.
Customer Service Lessons and Worksheets
INTRODUCTION TO CUSTOMER SERVICE
Introduction to customer service. Learn what it is and how it impacts business and consumers.
Learn to recognize the traits of a loyal customer and the importance of customer loyalty to a business's success.
CUSTOMER NEEDS AND WANTS
Students develop ideas and methods for determining the needs and wants of customers.
DIFFICULT CUSTOMER PERSONALITIES
Understand the difficult personalities of customers and how to use that information to provide better service.
PROBLEMS WITH IN-PERSON CUSTOMER SERVICE
Understand the problems associated with in-person customer service and how to correct them.
PHONE PROBLEMS AND HOW TO CORRECT THEM
Understand the problems associated with customer service over the phone and how to correct them.
BUSINESS LETTERS AND EMAIL
Understand how to more effectively deal with providing customer service through business letters and email.
HOW TO SOLVE PROBLEMS
Learn how to solve problems in order to reach a win-win outcome.
DEALING WITH CUSTOMER COMPLAINTS
Learn how to deal with customer complaints effectively.
USING DISSATISFIED CUSTOMERS TO IMPROVE LOYALTY
Students will learn how to deal with customer complaints in a way that will increase customer loyalty.
The real measure of success in your business is whether or not your customer will come back and do repeat business.
Information on customer satisfaction and creating life-long customers.
Measuring business quality and improving customer satisfaction.
Rules for proper customer care and etiquette. How to engage customers for a long-time.
How to deal with angry customers.
How do you execute excellence in customer service? It is all about methodology and consistency.
SALES AND MARKETING INFORMATION
Information and resources on business sales and marketing. Training info, advice, and selling strategies.
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