Customer Service Lesson Plans, Training, Teaching Exercise, Course Worksheets

CUSTOMER SERVICE LESSONS AND WORKSHEETS
INTRODUCTION TO CUSTOMER SERVICE
		Customer Service Introduction to customer service. Learn what it is and how it impacts business and consumers.
CUSTOMER LOYALTY
		Creating Customer Loyalty Learn to recognize the traits of a loyal customer and the importance of customer loyalty to a business's success.
CUSTOMER NEEDS AND WANTS
		Determining the Needs and Wants of Customers Students develop ideas and methods for determining the needs and wants of customers.
DIFFICULT CUSTOMER PERSONALITIES
		Dealing with Difficult Customer Personalities Understand the difficult personalities of customers and how to use that information to provide better service.
PROBLEMS WITH IN-PERSON CUSTOMER SERVICE
		Problems with In-Person Customer Service Understand the problems associated with in-person customer service and how to correct them.
PHONE PROBLEMS AND HOW TO CORRECT THEM
		Phone problems and how to Correct Them Understand the problems associated with customer service over the phone and how to correct them.
BUSINESS LETTERS AND EMAIL
		Business Letters and Email Understand how to more effectively deal with providing customer service through business letters and email.
HOW TO SOLVE PROBLEMS
		How to Solve Problems Learn how to solve problems in order to reach a win-win outcome.
DEALING WITH CUSTOMER COMPLAINTS
		Dealing with Customer Complaints Learn how to deal with customer complaints effectively.
USING DISSATISFIED CUSTOMERS TO IMPROVE LOYALTY
		Using Dissatisfied Customers to Improve Loyalty Students will learn how to deal with customer complaints in a way that will increase customer loyalty.
INFORMATIONAL ARTICLES
		Improving Customer Service The real measure of success in your business is whether or not your customer will come back and do repeat business. Creating Raving Fans Customers Information on customer satisfaction and creating life-long customers. How to Measure Business Quality Measuring business quality and improving customer satisfaction. Engaging Life-Long Customers How to engage customers for a long-time. Proper Customer Care and Etiquette Rules for proper customer care and etiquette. Dealing with Angry Customers How to deal with angry customers. Excellence in Customer Service How do you execute excellence in customer service? It is all about methodology and consistency.
SALES AND MARKETING INFORMATION
		Sales and Marketing Information Information and resources on business sales and marketing. Training info, advice, and selling strategies.
BOOKS ON CUSTOMER SERVICE
		Books on Customer Service Helpful and informative books on customer service.

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CUSTOMER SERVICE