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CUSTOMER SERVICE LESSON PLAN TRAINING WORKSHEETS TEACHING SYSTEM REPORT SEMINAR EXAMPLE PROMPT TOPIC WORK SKILLS FREE STUDENTS EDUCATION  SYLLABUS BUILD STRATEGY EXERCISE ACTIVITY CLASS PROJECTS TUTORIAL CURRICULUM ONLINE RESOURCES

 
Teach and learn about customer service.
 
 

CUSTOMER SERVICE

 

Teach and learn basic customer service and related business principles.

Here students learn an introduction to customer service and the various related terminology and vocabulary.  Learn about its importance to business, customer loyalty, and how to deal with customers.

In addition, we also have included informative customer service related articles.

 

 

 

CUSTOMER SERVICE LESSONS AND WORKSHEETS

INTRODUCTION TO CUSTOMER SERVICE

 

Customer Service

Introduction to customer service.  Learn what it is and how it impacts business and consumers.

 

 

 

CUSTOMER LOYALTY

 

Creating Customer Loyalty

Learn to recognize the traits of a loyal customer and the importance of customer loyalty to a business's success.

 

CUSTOMER NEEDS AND WANTS

 

Determining the Needs and Wants of Customers

Students develop ideas and methods for determining the needs and wants of customers.

 

DIFFICULT CUSTOMER PERSONALITIES

 

Dealing with Difficult Customer Personalities

Understand the difficult personalities of customers and how to use that information to provide better service.

 

PROBLEMS WITH IN-PERSON CUSTOMER SERVICE

 

Problems with In-Person Customer Service

Understand the problems associated with in-person customer service and how to correct them.

 

PHONE PROBLEMS AND HOW TO CORRECT THEM

 

Phone problems and how to Correct Them

Understand the problems associated with customer service over the phone and how to correct them.

 

BUSINESS LETTERS AND EMAIL

 

Business Letters and Email

Understand how to more effectively deal with providing customer service through business letters and email.

HOW TO SOLVE PROBLEMS

 

How to Solve Problems

Learn how to solve problems in order to reach a win-win outcome.

DEALING WITH CUSTOMER COMPLAINTS

 

Dealing with Customer Complaints

Learn how to deal with customer complaints effectively.

USING DISSATISFIED CUSTOMERS TO IMPROVE LOYALTY

 

Using Dissatisfied Customers to Improve Loyalty

Students will learn how to deal with customer complaints in a way that will increase customer loyalty.

INFORMATIONAL ARTICLES

Improving Customer Service

The real measure of success in your business is whether or not your customer will come back and do repeat business.

 

Creating Raving Fans Customers

Information on customer satisfaction and creating life-long customers.

 

How to Measure Business Quality

Measuring business quality and improving customer satisfaction.

 

Engaging Life-Long Customers

How to engage customers for a long-time.

 

Proper Customer Care and Etiquette

Rules for proper customer care and etiquette.

 

Dealing with Angry Customers

How to deal with angry customers.

 

Excellence in Customer Service

How do you execute excellence in customer service? It is all about methodology and consistency.

 

SALES AND MARKETING INFORMATION

Sales and Marketing Information

Information and resources on business sales and marketing.  Training info, advice, and selling strategies.

 

 

 
 

 

 

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