Money Instructor Home Basic Money Skills Lessons Earning and Spending Money Lessons Saving and Investing Money Lessons Interactive Money Lessons Suggestions and Requests

LETTER EMAIL LESSON PLAN TRAINING IMPROVE QUALITY FORMAT DEFINITION MANUAL SEMINAR MATERIAL TOOL EXPERIENCE TEACHING WORK LEARNING EMPLOYMENT SAMPLE EXAMPLE STUDENTS FREE PRACTICE TEACHER JOB SKILLS

 

  

 

Students learn customer service basics.

 

 

 

CUSTOMER SERVICE:

Business Letters and Email

 

Objective:

  • Students will understand how to more effectively deal with providing customer service through business letters and emails.


Suggested Grade Levels:
9th to 12th Grade - Adult

 

 

BUSINESS LETTERS AND EMAIL LESSON PLAN

 

Materials:


Suggested Method of Instruction:

The teacher or facilitator could either read through the content of the lesson or could require the students to read it on their own.  After going over the content, students should answer the questions on their own in writing.  When they are finished, the answers can be discussed aloud or could be reviewed by the teacher or facilitator.

Evaluation Method:

Students' responses to the questions should be graded based on their honest ability to reflect on what the question was asking.  Older students will obviously have more complex responses than younger students.  Responses should demonstrate that the students have given serious consideration to them.

Optional Follow-up Activity:

Students could choose a business that has disappointed them in terms of a produce or service recently.  They should write a professional letter or email to the business regarding their complaint and mail it to the company after you review it.  If they receive a response, they should evaluate the letter or email in terms of what was discussed in this lesson.

Lesson Excerpt:

Introduction

In the last two lessons we've been talking about specific methods of customer service and problems that arise with them.  In this lesson, we'll continue that discussion by focusing on a third and final customer service method: written communication.

This type of customer service doesn't just include responding to customer complaints.  It also covers all types of correspondence, including sales and marketing materials.  For this lesson, we're most concerned with business letters and email and the problems you're likely to face with them.

Business Letters & Customer Service

While business letters may not be the most efficient way of getting things done when it comes to customer service, there are still two excellent reasons for choosing this format for communication. 

Continued...

 

 

Lesson Printable Materials - Worksheets

Print out the following pages for use with this law intro lesson:

 

CUSTOMER SERVICE BUSINESS LETTERS AND EMAIL LESSON

Business Letters and Email *

Printable lesson and worksheet.

 

 

 



 

More Customer Service Lessons and Training

 

Additional Career and Business Skills Lessons

 

 

 

 

To teach and learn money skills, personal finance, money management, business, careers, and life skills please go to the Money Instructor home page.

 

Teaching Customer Mail Difficult Train Workshop Idea Course Module Objective Reference Example Help Goals High School Student Education Free Instruct Thematic Unit - Young Adults - Classroom Review - Career - Ninth Grade - Tenth Grade - Eleventh Grade - Twelfth Grade - College


2002-2008 Money Instructor