BUSINESS LETTERS AND EMAIL LESSON PLAN
Suggested Method of Instruction:
The teacher or facilitator could either read through the content of the lesson or could require the students to read it on their own. After going over the content, students should answer the questions on their own in writing. When they are finished, the answers can be discussed aloud or could be reviewed by the teacher or facilitator.
Students' responses to the questions should be graded based on their honest ability to reflect on what the question was asking. Older students will obviously have more complex responses than younger students. Responses should demonstrate that the students have given serious consideration to them.
Optional Follow-up Activity:
Students could choose a business that has disappointed them in terms of a produce or service recently. They should write a professional letter or email to the business regarding their complaint and mail it to the company after you review it. If they receive a response, they should evaluate the letter or email in terms of what was discussed in this lesson.
In the last two lessons we've been talking about specific methods of customer service and problems that arise with them. In this lesson, we'll continue that discussion by focusing on a third and final customer service method: written communication.
This type of customer service doesn't just include responding to customer complaints. It also covers all types of correspondence, including sales and marketing materials. For this lesson, we're most concerned with business letters and email and the problems you're likely to face with them.
Business Letters & Customer Service
While business letters may not be the most efficient way of getting things done when it comes to customer service, there are still two excellent reasons for choosing this format for communication.
Lesson Printable Materials -
Print out the following pages for
use with this law intro lesson: