BUSINESS COMMUNICATION SKILLS

 

Now, a good question to answer about any soft job skill that someone says is important is “why?” Here, the answer is pretty straightforward. Learning good – not adequate, good – written and verbal communication skills is important because of the amount of business that’s done through the two mediums: ALL of it!

 

Whether we are talking procedures, work requests, or daily logs...whether we are talking about applying for a new position, making a suggestion for an in-house improvement, or asking for a raise...whether we are talking customer service responses, marketing details, or client offers...ALL of it is accomplished through written or verbal communication.

 

Now, every business wants to increase profits, improve customer satisfaction, and maintain a superior professional reputation. Your image isn’t yours alone; your image, your reputation reflects back on your coworkers, your manager, everything to do with your company – even up to an international level corporation! But you want to be considered a valuable employee that contributes to the company’s image, right? How else do you gain promotions and raises and move up the ladder of success? You don’t without the most basic of job skills – good communication!

 

Communication is a two-way street. Not only do you have to convey your own ideas clearly, but you must be able to listen closely and understand the ideas of others as well. Many people can communicate well either in writing or speech, but often they can’t do both. The secret is to transfer what you do well from one to the other – because good written and verbal communication skills do have some similar qualities, including the following:

 

Go to Page 2: Job Skills Communication Skills

 

 

	For a teaching lesson plan for this lesson see: Communication Lesson Plan For more teaching lessons on business and careers see:  Teaching Business Education and Careers
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