CUSTOMER SERVICE INTRODUCTION LESSON PLAN
Suggested Method of Instruction:
The teacher or facilitator could either read through the content of the lesson or could require the students to read it on their own. After going over the content, students should answer the questions on their own in writing. When they are finished, the answers can be discussed aloud or could be reviewed by the teacher or facilitator.
Students' responses to the questions should be graded based on their honest ability to reflect on what the question was asking. Older students will obviously have more complex responses than younger students. Responses should demonstrate that the students have given serious consideration to them.
Optional Follow-up Activity:
Students could visit a local business and observe customer service in action. The student should takes notes about what he or she hears and sees regarding customer service. The student should also evaluate the customer service based on his or her own experiences. Near the end of the course, the student could review his or her initial findings and revise them based on their new knowledge.
Customer service is all around us. Most of us engage in customer service activities of some type during our normal daily routines at work. All of us encounter customer service when we go to the store, call a company on the phone, or visit a business's web site.
However, simply being exposed to customer service doesn't mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service. The point of this course is to help you understand what customer service is and how to make it better whether you do it a for a living or deal with it at a consumer-level.
Lesson Printable Materials -
Print out the following pages for
use with this law intro lesson: